Teladoc Adds Medication Delivery and Home Lab Collection to Primary Care Offering

Virtual care company Teladoc Health announced last week that it was expanding its primary care program, Primary360, with same-day drug delivery and home lab pickup.

New services require partnerships with digital pharmacy Capsule and Scarlet Health, a division of BioReference Laboratories that offers sample collection and delivery. It will also add network referrals to its primary care tools.

Teladoc said the added capabilities will improve care coordination, making it easier for patients to get their prescriptions and get lab tests.

“We are seeing exciting momentum with Primary360,” Kelly Bliss, president of US group health at Teladoc Health, said in a statement. “We also know that virtual care is a driver for reducing barriers to healthcare access, and we embrace the opportunity and responsibility to further advance health equity with Primary360.”


Teladoc launched the primary care offering to health plans, employers and other payers in the United States in October of last year. Shortly after, it announced a partnership with Trustmark Health Benefits to offer a first-ever virtual insurance plan built around Primary360.

In February, Teladoc launched a chronic care management program called Chronic Care Complete. The virtual care giant said the new program, and its myStrength Complete and Primary360 mental health offerings, have been accelerated by the company Merger in 2020 with chronic care management company Livongo.

However, Teladoc has struggled financially so far this year. This reported a net loss of $6.7 billion in the first quarter, a significant jump from a loss of around $200 million in the first quarter of 2021. It said the first quarter loss was mainly due to a $6.6 billion non-cash goodwill impairment charge related to the Livongo acquisition.

At the beginning of June, a a class action lawsuit has been filed against Teladoc, CEO Jason Gorevic and CFO Mala Murthy, alleging they misled investors about its financial outlook. In a statement, Teladoc said there was “no factual basis for the lawsuit.”

Other companies offering virtual or hybrid primary care include One Medical, Crossover Health and Carbon Health.

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